Privacy Policy
Your privacy matters to us. This policy explains how ravonelthiqs collects, uses, and protects your personal information when you use our budget management services.
Information We Collect
When you use ravonelthiqs's budget management platform, we collect information that helps us provide personalised financial guidance. This includes details you provide directly, such as your name, email address, and financial goals, as well as information we gather automatically through your use of our services.
Personal Information
- Contact details including name, email address, and phone number
- Financial information such as income ranges, expense categories, and budget targets
- Account preferences and communication settings
- Payment information when you subscribe to premium features
Usage Information
We automatically collect data about how you interact with our platform, including pages visited, features used, and time spent on different sections. This helps us understand which tools are most valuable and where we can improve your experience.
How We Use Your Information
Your information serves several key purposes within our service. We use it to personalise your budgeting experience, provide relevant financial insights, and communicate with you about your account and our services.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service provision | Contact details, financial data, preferences | Contract performance |
| Platform improvement | Usage patterns, feedback, feature interactions | Legitimate interests |
| Customer support | Account information, communication history | Contract performance |
| Marketing communications | Contact details, service preferences | Consent |
Data Sharing and Third Parties
We work with carefully selected partners to deliver our services, but we never sell your personal information. Any sharing is done with strict contractual protections and only when necessary for service delivery or legal compliance.
Important: We may share anonymised, aggregated data for research purposes, but this never includes personally identifiable information that could be traced back to individual users.
Service Providers
We share information with hosting providers, payment processors, and analytics services that help us operate the platform. These partnerships are governed by strict data processing agreements that ensure your information remains protected.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've designed simple processes to help you exercise these rights whenever needed.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.
Correct Information
Update or correct any inaccurate personal information through your account settings or by contacting our support team directly.
Delete Your Account
Request deletion of your account and associated data. We'll retain some information as required by law, but remove personal identifiers.
Data Portability
Export your data in a structured format that you can use with other services. This includes your budget categories, goals, and preferences.
Data Security and Retention
We implement multiple layers of security to protect your information, including encryption in transit and at rest, regular security audits, and restricted access controls. Our systems are hosted in secure Australian data centres that comply with industry standards.
Retention Periods
- Active account data: Retained while your account remains active
- Deleted account data: Removed within 90 days, except as legally required
- Payment records: Retained for 7 years as per Australian tax requirements
- Support communications: Retained for 3 years for quality assurance
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, analyse usage patterns, and provide personalised experiences. You can control cookie settings through your browser, though some functionality may be limited if you disable essential cookies.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Preference cookies to remember your settings and choices
- Analytics cookies to understand how you use our services
- Marketing cookies to show relevant content and measure campaign effectiveness
International Transfers
While we primarily store data within Australia, some of our service providers may process information in other countries. When this occurs, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions where applicable.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices and legal requirements. When we make significant changes, we'll notify you via email and through prominent notices on our platform. Continued use of our services after changes take effect constitutes acceptance of the updated policy.
Questions About Your Privacy?
Our privacy team is here to help with any questions or concerns about how we handle your information.
Email: info@ravonelthiqs.com
Phone: +61414526953
Address: 16 Bagot St, North Adelaide SA 5006, Australia